Cancellation & Refund
No-Return Policy
We uphold a no-return policy, which means products cannot be returned once they are delivered. We encourage you to make informed purchases and reach out to us with any questions before placing your order.
Order Cancellation
You may cancel your order before it is confirmed by:
- Visiting your account on our website.
- Contacting our support team at connect@preityprerna.com.
Please note: Once an order is confirmed, it cannot be canceled.
Damages and Issues
We take utmost care in delivering your products in pristine condition. However, if you receive a defective, damaged, or incorrect item, we’re here to help.
- Inspection at Delivery: Kindly inspect your order upon delivery.
- Unboxing Video: If possible, record an unboxing video to assist in resolving any issues.
- Report Within 24 Hours: Notify us of any problems within 24 hours of delivery by emailing connect@preityprerna.com.
- If Refund is approved, the amount will be credited into the original mode of payment within 14 working days.
Our team will review the issue and work diligently to provide a resolution.
Contact Us
For any further inquiries or assistance, feel free to reach out:
Email: connect@preityprerna.com