Frequently Asked Questions
What skin types are your products suitable for?
Our products are formulated for various skin types, including oily, dry, combination, and sensitive skin. Each product page specifies its suitability to help you choose the right fit for your needs.
Are your products cruelty-free and vegan?
Yes! We are proud to say that all our products are 100% cruelty-free and vegan. We never test on animals or use animal-derived ingredients.
How do I know which product is best for me?
We recommend checking our detailed product descriptions and ingredient lists. If you’re unsure, feel free to reach out to our team via the contact form for personalised recommendations.
Are your products safe for sensitive skin?
Yes, we prioritise gentle, high-quality ingredients. However, we suggest performing a patch test on a small area of your skin before regular use, especially if you have allergies or sensitivities.
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping takes 3-5 days. You’ll receive tracking information once your order ships.
Do you offer free shipping?
We offer free shipping on all orders. For more details, visit our Shipping Policy page.
Can I return or exchange a product?
Yes, we have a hassle-free return policy. Unopened and unused products can be returned within [14 days] of purchase. Check our Returns & Exchanges page for the complete policy.
What ingredients do you avoid in your products?
We avoid harmful ingredients like parabens, sulfates, synthetic fragrances, and mineral oils. Transparency is key—our ingredient lists are fully disclosed on each product page.
How should I store my skincare products?
Store products in a cool, dry place, away from direct sunlight. Some items, like serums, may benefit from refrigeration to maintain their efficacy.
Do you offer discounts or loyalty rewards?
Yes! Subscribe to our newsletter to receive exclusive discounts.